Customer Success Manager

About the job

The Customer Success Manager, reporting directly to the CCO, will be responsible for taking Oktogrid’s customer satisfaction to the next level, transforming it into pure customer delight. The ideal candidate is a junior to medior professional with a background in project management and a passion for organizing, planning, and delivering exceptional customer experiences. They should have a customer-centric mindset and the ability to translate customer value into actionable tasks for Oktogrid’s internal teams, ensuring seamless communication and collaboration.

The candidate must be a people person who loves engaging with clients and colleagues, with a natural eagerness to please and an unwavering dedication to service. They should have a high energy level, bringing enthusiasm and positivity to their interactions. Commercial savviness is essential for identifying and driving cross- and upsell opportunities within existing accounts, while also maintaining a focus on nurturing long-term relationships.

This individual must be a strong communicator, keeping all parties updated and conscientiously following up on activities to ensure nothing falls through the cracks. They should be fluent in English, with additional language skills considered a significant asset for engaging with a diverse customer base. The candidate will work closely with Partner Account Managers, Account Executives, Product Development, and Operations to align efforts and maximize customer value.

Age & Seniority

• Junior to Medior profile (2-5 years of experience in a relevant field).

Location

• Preferably based in Copenhagen.

Language Skills

• Fluency in English is required.

• Proficiency in other major languages (e.g., Spanish, French, German, or Italian) is highly beneficial.

Key responsibilites

1. Customer Satisfaction and Delight

   -Proactively engage with customers to ensure a high level of satisfaction, addressing concerns and solving issues swiftly to exceed expectations.

   -Develop and implement strategies to elevate the customer experience from satisfaction to delight, using feedback and insights to continuously improve.

   -Act as the customer’s advocate within Oktogrid, ensuring their needs are prioritized and met by the organization.

2. Cross- and Upsell Initiatives

   -Identify opportunities for cross- and upselling within existing accounts, leveraging a deep understanding of customer needs and Oktogrid’s product offerings.

   -Collaborate with sales teams to develop tailored proposals and strategies that drive additional value for customers.

   -Track and measure the success of upsell and cross-sell efforts, adjusting strategies as needed to maximize impact.

3. Project Management and Organization

   -Manage multiple customer projects simultaneously, ensuring they are completed on time and within scope.

   -Organize and lead regular check-ins with customers to discuss ongoing projects, updates, and future opportunities.

   -Maintain detailed records of customer interactions, project timelines, and follow-up actions, using project management tools to stay organized.

4. Internal Collaboration and Coordination

   -Work closely with Partner Account Managers and Account Executives to align on customer strategies and share insights that can drive growth.

   -Collaborate with Product Development to communicate customer feedback and influence the product roadmap based on real-world needs.

   -Coordinate with Operations to ensure smooth delivery of solutions and services, addressing any operational challenges proactively.

5. Communication and Follow-Up

   -Ensure clear and consistent communication with both customers and internal teams, keeping everyone informed of progress and next steps.

   -Follow up conscientiously on all activities, ensuring tasks are completed and any issues are resolved promptly.

   -Provide regular updates to the CCO on customer satisfaction levels, project status, and cross- and upsell achievements.

6. Customer Value Translation

   -Translate customer needs and value propositions into actionable initiatives for Oktogrid’s teams, ensuring alignment and focus on delivering maximum impact.

   -Use data and customer insights to highlight areas of improvement and propose solutions that add value to the customer journey.

Our promise to you:

• An entrepreneurial and dynamic work environment, reporting directly into the CCO

• High responsibility, high impact, freedom to be creative, both with customers and with the company

• Opportunity to contribute to the energy transition in a concrete and pragmatic way

• Fast decision making, no-nonsense non-political environment, directly influencing strategy

• Work with highly professional and knowledgeable colleagues on intelligent state-of-the-art solutions

• Possibility to grow into building and managing the regional office

• A competitive salary package based on your qualifications and experience, salary range between euro 50K - 65K including bonus component

• 25 vacation days per year to enjoy life outside work

• Two weeks paid paternity/maternity leave

• Yearly learning budget

• Engaging social initiatives and company events to connect with colleagues and have fun

• And much more – join us to explore the full experience!

Diversity & Inclusion:

Oktogrid is an equal-opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms helps our teams be more creative, creative, and effective. This is why we value different backgrounds, ideas, and skills.
We're committed to creating a work environment where Oktogrid employees feel valued for who they are and what they can contribute, free from any type of discrimination.

About Us

At Oktogrid, we are on a mission to revolutionize the way the world monitors and manages critical energy infrastructure. With our cutting-edge transformer monitoring solutions, we empower utilities, industries, and energy providers with real-time insights that drive smarter decisions, improve reliability, and support the transition to a more sustainable future.

But beyond our technology, it’s our people and culture that make Oktogrid truly unique. We thrive in a fast-paced, scale-up environment where collaboration, ownership, and a hands-on mentality drive everything we do. We value pragmatic problem-solvers, those who are eager to push boundaries, take initiative, and contribute to something bigger than themselves.

Joining Oktogrid means being part of a dynamic, international team where innovation and commercial success go hand in hand. Here, you’ll have the freedom to shape your role, influence strategy, and grow alongside the company as we continue to scale. If you’re looking for a place where your ideas matter, your contributions have real impact, and where no two days are the same, Oktogrid might just be the place for you.